Get in Touch With Us
If you have a question about one of our casino reviews, spotted something that needs a second look, or want to share feedback about our content, you are in the right place. This page explains the best way to reach us and what to expect when you do.
How to Contact Our Team
The most reliable way to reach us is by email. Every message is read by a real person, and we aim to respond within two working days. Please write to us at [email protected].
To help us get back to you faster, include a clear subject line and a short description of your enquiry. If your message relates to a specific casino, bonus or page on the site, mention that upfront so we can direct it to the right person straight away.
What You Can Write to Us About
We welcome messages on a wide range of topics. The most common reasons people contact us include:
- Casino review questions — If you want more detail about one of our reviewed casinos, their welcome offers, pokies range or payment options, ask away. Our team researches each operator carefully and is happy to clarify anything that isn't clear on the page.
- Corrections and accuracy — Bonus terms, withdrawal limits and game libraries change frequently. If you notice information that looks out of date or incorrect, please let us know. We take accuracy seriously and review flagged content promptly.
- Feedback and content suggestions — If there is a topic you would like us to cover — a particular type of online casino, a payment method common in Australia, or a question about how pokies work — we genuinely welcome those ideas.
- Partnership and editorial enquiries — If you represent a casino operator or an associated business and would like to discuss how we work, please introduce yourself and outline your proposal. We assess all commercial relationships against our editorial standards, and placement is never guaranteed by a commercial arrangement.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulty with gambling, please mention this in your message. We will point you towards the right support services. You can also contact the Gambling Help Online service directly, available 24 hours a day.
Our Response Process
When your email arrives, it goes to a member of our editorial team — not an automated filter. You will receive a reply from an actual person who has read your message in full.
Our standard turnaround is two working days. During high-volume periods it may take slightly longer, but we will always follow up. We do not use automated replies as a substitute for a genuine response.
About Our Editorial Standards
Online Casinos Australia reviews offshore casino sites available to Australian players. Every casino we cover is researched and assessed against consistent criteria: licensing jurisdiction, game and pokies range, bonus terms and wagering requirements, Australian-friendly payment methods, withdrawal times and mobile compatibility. Our author, Paxton Donnelly, oversees the editorial process to ensure reviews reflect what players in Australia actually need to know.
Commercial relationships with the casinos we list do not influence our rankings. Operators may earn a position on this site only by meeting our review standards — not by paying for placement. If you believe a review on our site is inaccurate or that a ranking does not reflect a casino's current standing, we want to hear about it.
For a broader look at how we assess casinos available outside standard licensing frameworks, see our coverage of best non GamStop casinos.
A Note on Responsible Gambling
Our site is intended for Australian adults aged 18 and over. We publish information about offshore online casinos for comparison and research purposes. We encourage all readers to gamble responsibly, set personal limits before they play, and seek help if gambling stops being enjoyable.
If anything you have read on this site has affected you — in any way — we want to know. Your feedback helps us keep our content honest and genuinely useful to the people reading it.
Thank you for visiting. We look forward to hearing from you.